Privacy Policy — Novento Coffee Roasters Doha

Introduction

Novento Coffee Roasters Doha ("we", "us", "our") operates our online platform to provide information about our products and services and to enable purchases and communications. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you interact with our site and services.

If you have questions about this policy, contact us at hello@novento.live or at our address below.

Business Information

Business name: Novento Coffee Roasters Doha

Address: 21 Ahmed Bin Mohammed Bin Thani St, Msheireb, Doha, Doha Municipality, Qatar

Contact: hello@novento.live

Information We Collect

We collect information you provide directly and information automatically collected when you use our service.

• Account and contact data: name, email address, shipping and billing address, phone number when you place orders or sign up for newsletters.
• Payment and order data: payment card metadata and transaction details processed by our payment providers (we do not store full payment card numbers on our servers).
• Communications: messages you send to us, customer service requests, and responses.
• Usage and device data: IP address, browser and device information, pages viewed, referral sources, and interaction data collected through cookies and similar technologies.

How We Use Your Information

• Provide and improve services: to fulfill orders, process payments, manage accounts, and personalize your experience.
• Communicate with you: about orders, account activity, updates, marketing (where permitted), and customer support.
• Security and fraud prevention: to detect and prevent fraud, abuse, and misuse of our services.
• Analytics and performance: to analyze usage trends, measure effectiveness of content and advertisements, and improve our site and offerings.
• Legal compliance: to comply with legal obligations and respond to lawful requests from government or law enforcement authorities.

Cookies and Tracking

We use cookies and similar technologies to operate and improve our service. Cookies enable essential site functionality, remember preferences, and support analytics and advertising features. You can control cookie settings through your browser and certain device settings; however, disabling cookies may affect site functionality and your experience.

We may use third-party providers for analytics and advertising. These providers may collect information about your online activities over time and across different sites and services.

Sharing and Disclosure

We may share personal information in the following circumstances:

• Service providers: with vendors who help operate the site, process payments, ship orders, and provide analytics or marketing services.
• Legal obligations: when required by law, regulation, or legal process, or to respond to lawful requests by public authorities.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets.
• With your consent: when you ask us to share your information or where we otherwise notify you and obtain consent.

Data Retention and Security

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. We implement administrative, technical, and physical safeguards designed to protect data against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure; therefore we cannot guarantee absolute security.

Your Rights and Choices

Subject to applicable law, you may have rights including access to your personal data, correction or deletion of inaccuracies, restricting or objecting to processing, and data portability. If you are located in a jurisdiction with specific privacy laws (for example, the GDPR), you may exercise your rights by contacting us at hello@novento.live. We will respond in accordance with applicable law.

If you do not want to receive marketing communications, you may opt out by following the unsubscribe link in those communications or by contacting us.

International Transfers

We operate from Qatar and may transfer and store personal information on servers located in other countries. When we transfer data internationally, we take steps to ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Children

Our service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal data of a child under 16 without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. Material changes will be posted on this page with an updated date. Continued use of our service after changes are posted constitutes acceptance of the updated policy.

Contact Us

For privacy inquiries, data requests, or concerns, contact:

Novento Coffee Roasters Doha

21 Ahmed Bin Mohammed Bin Thani St, Msheireb, Doha, Doha Municipality, Qatar

Email: hello@novento.live